Shipping policy

Where we deliver

We deliver to addresses in Australia and New Zealand. We may accept orders for other countries at our discretion. If we do, you are responsible for import duties, taxes and customs charges, and for checking that the products can lawfully be imported and used in your country. Our products are certified for use in Australia and New Zealand.

Delivery charges and times

Delivery charges are shown at checkout before you pay. In-stock orders placed before 12:00 pm AEST/AEDT on a business day are usually dispatched the same or next business day. Estimated delivery times are shown at checkout and are estimates only.

If we split your order into more than one shipment, we don't charge extra for delivery.

Delays

We will let you know if we expect a significant delay. If your order hasn't arrived within 30 days of the estimated delivery date (and the delay isn't caused by you), you can cancel the undelivered items for a full refund, including delivery charges.

Authority to leave

If you choose "authority to leave", your order is treated as delivered once the carrier leaves it at your address.

Lost or damaged in transit

If your parcel is lost or arrives damaged, contact us. We will send a replacement or give you a full refund. Business customers should report transit damage within 5 business days.

Incorrect address

Please check your delivery address carefully. If a parcel is returned because the address was incorrect or incomplete, we may charge the cost of redelivery.

Collection

If collection is offered at checkout, you can collect from 1 Contour Close, Research VIC 3095 during business hours once we tell you your order is ready.

This policy is a plain-English summary of our Terms of Sale. If there is any inconsistency, the Terms of Sale prevail.